Return & Exchange Policy

SFFiltech is committed to providing high-quality industrial filtration products. If you are not fully satisfied, our Return & Exchange Policy explains how to return or exchange products safely and efficiently.

1. Eligibility for Returns and Exchanges

  • Returns or exchanges must be requested within 30 days of product delivery.
  • Products must be unused, in original packaging, and in resalable condition.
  • Custom orders, specially made products, or bulk consumables may not be eligible for return.

2. Return Process

To initiate a return:

  • Contact our support team to request a Return Authorization Number (RMA).
  • Provide your order number, product name, and reason for return.
  • Pack the product securely in original packaging with all accessories.
  • Ship the product back to our designated address.
  • Once received, we will inspect the product for eligibility.

3. Refunds

  • Eligible returns are refunded to the original payment method.
  • Refunds are processed within 5–10 business days after inspection.
  • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

4. Exchanges

  • Eligible products can be exchanged for the same item or another product of equal value.
  • Exchanges are shipped promptly after the returned item is received and inspected.
  • Customers are responsible for any price difference when exchanging for a different product.

5. Defective or Damaged Products

  • Products found defective or damaged upon arrival will be replaced free of charge.
  • Please notify us immediately and provide photos or documentation of the issue.
  • We will guide you through the replacement process and arrange return shipping if required.

6. Limitations

  • Used products, consumables, or items outside the 30-day period are not eligible for return.
  • We reserve the right to refuse returns that do not comply with this policy.

7. Contact Us

For returns, exchanges, or questions regarding product issues, please contact:
Email: info@sffiltech.com
Phone: +1 9496820025