Privacy Policy

1. Information We Collect

We collect information to provide high-quality services and ensure secure transactions. The types of information include:

a) Personal Information

• Name, job title, and company name
• Email address and phone number
• Billing and shipping addresses
• Payment information (processed securely via third-party payment gateways)

b) Business and Operational Information

• Company registration numbers or tax IDs
• Industry and operational requirements
• Order history and product preferences

c) Technical Information

• IP address and browser type
• Pages visited and time spent on our site
• Device information and operating system

d) Cookies and Tracking

We may use cookies and similar technologies to improve user experience, analyze website performance, and personalize content. Cookies help remember your login details, track orders, and provide relevant product suggestions.

2. How We Use Your Information

The information collected is used solely to provide and improve our services, including:

• Processing and fulfilling orders efficiently
• Communicating order status, shipping updates, and customer support responses
• Providing tailored product recommendations based on your business needs
• Analyzing website traffic to improve content and service offerings
• Sending relevant newsletters, promotions, and technical updates (if you have opted in)

We do not sell, rent, or trade your personal information to third parties.

3. Sharing and Disclosure

SFFiltech may share your information only under the following circumstances:

• With shipping carriers to fulfill delivery
• With payment processors for secure transaction handling
• With service providers that help maintain our website or provide technical support
• If required by law or legal proceedings

All partners are carefully vetted to ensure compliance with privacy and security standards.

4. Data Security

We employ a variety of security measures to protect your data:

• Secure servers and encrypted connections (SSL/TLS)
• Restricted access to personal and business data within our organization
• Regular monitoring and vulnerability testing to prevent unauthorized access

Despite these measures, no online system can be 100% secure. Users are responsible for safeguarding their own login credentials.

5. Your Rights

Depending on your location, you may have rights regarding your data:

• Access and review personal information we hold
• Request correction or deletion of inaccurate information
• Opt out of marketing communications
• Request restriction of data processing

To exercise these rights, please contact our privacy officer at info@filtedge.com.

6. Data Retention

We retain personal and business information only as long as necessary to:

• Fulfill orders and provide services
• Comply with legal and tax obligations
• Resolve disputes or enforce agreements

After this period, data is securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to external sites. SFFiltech is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Updates to This Policy

SFFiltech may update this Privacy Policy periodically to reflect changes in our practices, technology, or regulatory requirements. We encourage you to review this page regularly. Significant changes will be communicated via our website or email notifications.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@filtedge.com
Phone: +1 9496820025
Address: 15375 Barranca Pkwy, Suite B-204, Irvine, CA 92618, USA